+1 71356 47176 
+92 313 3111 355
+44 7476 873575
Customer Support
Outsource Customer
Support Teams with
Web n App Hub
Elevate your customer service with our outsourced support team. Our skilled professionals are trained to handle all aspects of customer support, from inquiries to complaints.
FEATURED CLIENTS & PARTNERS
We don't have clients, we have partners!
Strengthening Your Company with our Customer Support Team
We offer top-notch outsourced customer support services with 24/7 availability and multilingual support to provide the best customer experience for your brand. With our team of highly skilled professionals, you can rest assured that your customers will receive prompt and reliable service, enhancing their satisfaction and loyalty.
Our customer-centric approach allows us to handle any customer query with care, making sure that their needs are met in a timely and efficient manner. Partner with us to streamline your customer support operations and focus on scaling your business to new heights.
The key advantages of outsourcing
Customer service with us entails enhancing service levels, shortening response times, and offering a seamless and gratifying experience when your consumers contact your company. Your dedicated offshore teams can also work remotely or in one of our 16 offices, which have 24-hour IT support.
Building your team on the Web n App Hub platform provides your offshore talent with an engaging work culture that includes training programmes, certification courses, and health and wellness activities, allowing you to successfully retain your offshore talent and keep them upskilled, motivated, and productive.
Our clients have successfully completed
these outgoing and inbound conversations offshore because we have provided them with the most recent contact centre technologies and highly verified voice or non-voice agents:
- Sales verification
- Consumer service
- Customer satisfaction surveys
- Billing and collection
- Telemarketing
- Account inquiries
- Account verification
- Help with technology
- Incident management
Strengthen your customer service team
We conduct courses to train your existing offshore team members or source contact centre personnel with the following institutional and vendor-related accreditations to support your goals on how to strengthen your customer service team:
- Call Center Associate Certified (CCAC)TM by MSI
- Call Center Manager RCCSP Certification
- Contact NC II Center Services (TESDA)
- TOEFL (Test of English as a Foreign Language) Certification
- English for International Communication Test (TOEIC)
- Certification for the International English Language Testing System (IELTS)
Our customer support teams are frequently made up of entry-, mid-, and senior-level employees in the following positions:
Small business customer service team structure
- Call Center Representative
- Manager/Team Leader/Supervisor
- Manager of a Call Center
- Director of Customer Service
- Supervisor of Operations
- Manager of Resource Planning
- Specialist in Training
One of the benefits of our flexible staffing solution is that you have control over your team size and the rate at which your offshore team grows. You can also choose whether your team's contact centre technology will be on-premises, in the cloud, or a hybrid of the two. If you require additional assistance with your offshore operations, we offer a support team of over 100+ specialists who can provide advice on managing your team.
If you're interested in offshore customer support teams but want to hear from someone who has done it firsthand, email us and we'll get you a referral from one of our existing partners.
Not yet ready to form a team? Not to worry! We've also assisted companies looking to hire 1-2 offshore employees to browse our individual roles.
You might also be interested in
Data Entry & Transcription
Web n App Hub is a leading provider of outsourcing services for data entry and transcription needs. Whether it's medical records, legal documents, or employee information, our expert teams can efficiently and accurately transcribe, organize, and secure your data. Our teams are trained to handle large volumes of data, ensuring timely delivery and maintaining a high level of accuracy. We use state-of-the-art technology and software to provide the most secure and efficient service to our clients. By outsourcing your data entry and transcription needs to Web n App Hub , you can free up your valuable resources, save time, and ensure that your data is well-managed, secure, and organized.
Legal Services
Web n App Hub offers comprehensive legal process outsourcing (LPO) services to help law firms and legal departments reduce costs, increase efficiency, and improve overall performance. By outsourcing key services and back-office functions, legal firms can increase their capacity to focus on core business activities. Our LPO services include legal research, document review and management, contract management, and litigation support, among others. Our teams are located in low-cost labour destinations, allowing us to offer high-quality services at competitive rates. We utilize advanced technology and software to ensure the security and accuracy of our services. By partnering with Web n App Hub , legal firms can achieve greater flexibility, cost savings, and access to specialized expertise.
HR & Recruitment Services
Web n App Hub offers comprehensive outsourcing services for recruitment and human resources functions, providing companies with the opportunity to balance rising costs with expanding their talent acquisition efforts and improving employee relations strategy. Our teams of HR professionals can manage the entire recruitment process, from job posting and candidate screening to conducting interviews and onboarding new hires. We can also provide support for payroll processing, benefits administration, and other HR functions. Our outsourcing services enable managed service providers, growing organizations, and startups to access specialized expertise, reduce costs, and scale up their HR operations. We use advanced technology and software to ensure data security, accuracy, and timely delivery of services. By partnering with Web n App Hub , companies can focus on their core business activities while we handle their recruitment and HR functions.
Administrative Support
Web n App Hub offers outsourcing services for administrative support, providing businesses with the opportunity to focus on their core activities while we handle non-client-facing and routine tasks. Our administrative support teams can manage tasks such as data entry, record keeping, scheduling, email management, and other back-office tasks. Our teams are highly efficient, accurate, and experienced in handling large volumes of work. We use advanced technology and software to ensure the security and accuracy of our services. Our outsourcing services enable businesses to reduce costs, improve efficiency, and scale up operations. By partnering with Web n App Hub , businesses can free up valuable resources, improve productivity, and focus on their core activities.
Schedule a Free Consultation
Our expert will be with you in no time
Take A Look At What
Our Clients Are Saying.
We live in the space where design and technology meet. This allows us to take our creativity to new levels and deliver amazing.
Web n App Hub Inc. satisfied the client with every deliverable. They had an impressive project management style that was continuously timely. Moreover, the client was assured by having someone on their team to oversee their progress and ensure that every step was smoothly progressing.
Emily Houston
- Comcast
Web n App Hub was able to total our app on the due date, which two past companies were incapable of achieving for one year. They were the administrators of polished skill, perseverance and estimating. But most imperatively, they were able to convey a solid product – one ready to be glad of.
Steward Rob
- Vivint
We would like to thank Web n App Hub Communications for all the endeavours and recommendations that helped us better situate ourselves within the region of web, innovation, and preparing.
Sophia Jacob
- Earthlink
Continuously accessible, amazingly learned, and has a vast “can-do” attitude. Our company was on a tight timeline and strict budget to make a first-class portable elucidation app, and Web n App Hub was the culminate accomplice. Their direction and exhortation were priceless in creating that app which easily exceeded my desires.
Moe Scott
- Progressive
They trusted us
© Copyrights 2024 | WebnApp Hub | All Rights Reserved